To diagnose access problems related to University Libraries' online systems, try these steps. It helps to work through these suggestions in order, as later options build on previous ones. Note that these instructions are for current students, faculty, and staff with active university accounts.
Troubleshooting Steps for Accessing Library Systems
| Step |
Symptom |
Likely Problem |
Solution |
| Step 1 |
You not only can't access library systems, you also can't log into Carmen, Buckeyemail, or BuckeyeLink. |
Your Ohio State username (name.#) |
Contact the OCIO Service Desk:
|
| Step 2 |
You are off-campus and can't access library systems. |
Not logged into library proxy for off-campus access |
Log in via the Off Campus Sign-In (Proxy). |
| Step 3 |
You get an error message when attempting to log in via the Off Campus Sign-In. |
OSU Account issue |
Report this problem through the Libraries Service Desk. |
| Step 4 |
You get a blank white screen when attempting to log in via the Off Campus Sign-In. |
OSU Account issue |
Report this problem through the Libraries Service Desk. |
| Step 5 |
You cannot view (or are being asked to pay to view) a linked resource. |
Bad link |
Links in some search systems may be less up-to-date than in others. Try using the Online Journals List to search or browse the OSU Library Catalog for the book, article, or resource you want.
Report broken links and other resource problems at University Libraries' Ask Us. |
| Step 6 |
You reach a third-party content provider and can see some content, but can't interact with it (i.e., download digital copies). |
Third-party login |
Contact Library Reference at University Libraries' Ask Us. |
